Cartiva Trading LLC is committed to providing a fair and transparent refund process. Refund requests are handled in accordance with our Return Policy and applicable purchase agreements.

Refund Eligibility

Refunds are issued only for approved returns or canceled orders that qualify under our Return Policy.

All refund requests are reviewed to ensure they meet the applicable return requirements before approval.

Refund Processing

Once a refund has been approved, it will be processed using the original payment method whenever possible.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Processing Time

Refund processing times may differ based on your bank, credit card provider, or other financial institution. While Cartiva Trading LLC processes approved refunds promptly, we cannot guarantee the time required for your financial institution to complete the transaction.

Contact Us

If you have any questions regarding your refund request or refund status, please contact our customer support team.

Email: info@cartivatrading.com

Our team is available to assist you and provide updates regarding eligible refund requests.