Return Policy

At Cartiva Trading LLC, we are committed to providing quality products and dependable service to our customers. As a wholesale and distribution company, our return process is designed to align with our manufacturer partnerships and business agreements.

Wholesale Return Policy

Cartiva Trading LLC primarily operates as a wholesale and distribution business. Because of the nature of our business, return requests are evaluated in accordance with the manufacturer’s return policies and the agreement between Cartiva Trading LLC and its business partners.

Each return request is reviewed individually to ensure it meets the applicable return requirements.

Damaged or Incorrect Merchandise

If you receive merchandise that is damaged, defective, or incorrect, please notify us within 7 days of the delivery date.

To help us process your request as quickly as possible, please include:

• Your order or invoice information
• A description of the issue
• Photos of the damaged or incorrect merchandise (if applicable)

Providing complete information will help us review your request efficiently and determine the appropriate resolution.

Return Request Review

All return requests are subject to review and approval based on the applicable manufacturer policies and the terms of the original purchase agreement.

If additional information is required during the review process, our team will contact you to assist with your request.

Contact Us

For questions regarding returns or to submit a return request, please contact our customer support team.

Email: info@cartivatrading.com

We appreciate your business and are committed to providing prompt and professional assistance whenever a return request is required.